Hotel Hero Awards

Yuko Hara

A dedicated professional providing subarashee omoide (fantastic memories),Yuko has emerged as a trusted and respected representative in her 3 years at Hotel Nikko San Francisco. Hired as a Sales Assistant, Yuko quickly proved her capability of handling multiple projects such as, translating English to Japanese documents and greeting VIP clients all the while temporarily taking on management responsibilities.

Within a short period of time (5 months), Yuko was promoted to International Sales Manager where she quickly reinvented the department, doing so with aplomb. Yuko surpassed both Revenue and ADR budgets and contributed significantly where other segments fell short. Not only does she surpass budgets, Yuko excels in respecting cultural and other personal differences. In dealing with clients that come from different backgrounds and have different expectations, she manages to make them all feel welcome. During frequent sales trips back to Japan, Yuko is a woman with authority in business which Japanese men do not relate easily to; she is trusted and respected by the most senior counterparts which is a feat in and of itself. As many clients continue to say, she is easy to work with, accommodating and pleasant. Many clients prefer to send people to the Hotel Nikko San Francisco over other hotels simply because of her.