Valentino Low, Supervisor - Housekeeping, The Ritz-Carlton, San Francisco
Valentino exemplifies the 5-star customer service provider. Technical expertise, and engaging personality and winning attitude are teamed with a desire to take on new challenges. He was eager to embrace the new blackberry system through which guest requests were communicated, thus enabling expedited service. His associates, with whom he has developed an extraordinary working relationship, rely on Valentino providing them with the supplies and tools they need to maintain the hotels’ ranking as No. 1 in the company for guest room cleanliness. This top rating is a testament to Valentino’s dedication to his hotel and team which he has served since 1991. Their trust is well founded as Valentino is also the department’s Learning Coach and is responsible for training and certifying new hire and recertifying current employees in the department.