Hotel Hero Awards
9th Annual Hotel Hero Awards
San Francisco Marriott Marquis
Tuesday, February 28th 2012
6:00 p.m. - Reception
7:00 p.m. - Dinner & Awards Ceremony

Hotel Hero Awards

Yu-Hua "Tina" Chen


Tina Chen is recognized as a star performer by her colleagues, managers and guests alike.  Her department head believes that she is "about the hardest working Associate you'll ever see."  In October, 2006, the busiest convention month of the year, Tina worked over 27 days straight, and she always maintained her smile, was full of energy and did a great job.  Furthermore, Tina takes great pride in recognizing and servicing the Omni's guests by hand writing welcome notes each morning.  This personalized recognition, in addition to the meticulous service she provides, has garnered rave reviews and literally hundreds of commendations. 

 

Recently, as a reward for her exemplary sprirt and great cleaning scores, Tina received a cash award from the Omni.  Always considerate of her team, and in a typical gesture of kindness, she used the money to purchase a fancy, duluxe toaster for her fellow Associates (which is still working!).  She has been credited with having "the energy of a hummingbird" always jumping and moving from job to job at light speed.  The Omni staff fervently believe that no other housekeeper in the City generates as much goodwill and praise as Tine Chen. 

© 2012 Hotel Hero Awards