Thomas Wolfe, Fairmont San Francisco
Ever since he was a little boy, Tom Wolfe has been enamored of grand hotels. How fortunate for the hospitality industry, San Francisco and The Fairmont that the little boy followed his dream! As Chief Concierge of The Fairmont San Francisco from 1974 through 1981, and again from 1995 to the present, Tom has been internationally recognized for his visionary achievement as the first concierge in the United States by Les Clefs d’Or USA and the Northern California Concierge Association. The Fairmont San Francisco was the first U.S. hotel to offer concierge services, in 1974. Because most Americans were not familiar with the concept, Tom placed a note in each guest room explaining how the services of a concierge could enhance their visit. One might say that Tom has helped educate a generation of American travelers on the finer points of guest service. Tom also founded the U.S. Chapter of Les Clefs d’Or in 1978. In the 1980’s, Tom became the first concierge in Japan at the Hotel New Otani in Tokyo, and then went on to become Executive Chief Concierge at the Plaza Hotel in New York before returning to The Fairmont San Francisco in 1995. Frequently featured on The Travel Channel, Tom is a true ambassador of San Francisco. A gracious role model and advocate, Tom has mentored every professional concierge, new or experienced, who has had the good fortune to meet and learn from him. An icon of the hospitality industry, and a pioneer and founder of the concierge profession in the United States, Tom Wolfe has dedicated a lifetime to the pinnacle of service.
.JPG)
