Hotel Hero Awards

Sarah Crown, Omni San Francisco Hotel

Sarah Crown arrived on the scene in June of 2009, made herself at home in San Francisco in record time and has wowed guests and associates, alike .  A big heart, infectious laugh, easy demeanor and gracious style are the hallmarks of this young, Assistant Front Office Manager of the Omni San Francisco.  Her amazing reviews at a sister property in Boston got her hired sight unseen.  Consistently mentioned in TripAdvisor reviews, Sarah has a firm grasp on the company’s culture of satisfying the guest, the owner and the associate.  Going far beyond solving problems; she makes memories.  She listens, makes balanced decisions and communicates with empathy and enthusiasm. 

Sarah consistently exceeds expectations, not only in service recovery but in preemptive strategies.  By determining why a guest is staying, she will provide a special treat for an anniversary celebration, a special welcome for a honeymoon couple or a favorite snack for a returning guest.  Far beyond job duties, her assistance with a family whose child walked out of the hotel and was “lost in the City” for nearly 8 hours certainly helped establish her credentials as a manager of the first order.  Sarah, in just a few short months, has demonstrated her leadership skills and her ability to become a well rounded manager.  Currently involved in a management advancement program that requires spending hours each week learning department head level material while continuing her own duties, this super novo has become a full fledged star of the industry.