Richard Chan, Concierge/Bellman, The Cartwright
For 33 years, Richard Chan has welcomed visitors to San Francisco and The Cartwright Hotel with a warm smile. During his years of service, he has witnessed the transition of The Cartwright to new owners three times. As each owner brought a new story to the historic hotel, Richard has told each story from start to finish. The hotel team looks to him as a role model, not just for his length of service, but for his wealth of knowledge of the hotel’s and San Francisco’s history. The Cartwright has maintained an 85% customer service rating from Market Metrix, and Richard has been a large part of that success as a service ambassador. He is consistently mentioned for exceeding guest expectations. In his many years of working in Union Square, he has helped many nearby merchants and retailers by referring guests to their businesses. Richard Chan carried his spirit of hospitality wherever he goes.