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Minh Huynh,
Reciting brand standards is easy. Embracing and applying the philosophy of the standards, in providing exemplary guest service, every day, is quite another matter. For 30 years, Holiday Inn Golden Gateway’s Housekeeper, Minh Huynh, has taken to heart what it means to: 1. Be a constant, caring friend; 2. Go the extra mile; and 3. Be ready and there when needed. Minh embodies these principles with every guest room he services, with every guest he meets, and by being a role model for his colleagues and associates. His aggressive approach to guest service has elicited an astounding 361 positive guest comment cards in a 12-month period. He greets each guest with a smile, and if he hasn’t made personal contact with a guest, he places a call to the room, and leaves his name and instructions on how to reach him should they need anything. He takes complete ownership and pride in each guest room he services, in his hotel, and in his roll as the hotel’s self-appointed ambassador of goodwill. Guests, fellow associates and management staff named Minh 2008 Holiday Inn Golden Gateway’s Associate of the Year. Three decades of dedication haven’t diluted this Unsung Hero’s enthusiasm and dedication to his property and to our industry.