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Immediately upon arriving in the Bay Area from Los Angeles in 2003, Michael jumped into community activities, organizations and events that support neighborhood and city-wide economic development and improvement. A Board Member of the Chamber of Commerce, the San Francisco Convention and Visitors Bureau and the Hotel Council of San Francisco, he worked hard on garnering support for the San Francisco Tourist Improvement District, which will provide repairs and improvements to Moscone and also aggressively promote San Francisco. Deeply committed to environmental sustainability, the hotel supports the Ocean Conservancy, California Coastal clean-up and numerous greening initiatives. Engaged with over thirty organizations that provide support for at-risk families, women, youth and children, the hotel’s community programs have earned numerous awards, including the first Hotel Hero Award for Community Service. By being an active and engaged good citizen and good neighbor, he has made a positive impact on San Francisco and the hospitality community.
Most early mornings and late afternoons, Michael can be found in the lobby, talking to guests. He rarely misses a team-sell, pre-con and makes it a habit to say hello to clients’ meeting and event planners every day. He LOVES going on sales calls! He stops in at department and stand-up pre-shift meetings to stay in touch with everyone. His daily message is that every guest and team member is important to success. Making tough decisions and keeping staff motivated and optimistic during challenging times takes skill, perseverance and imagination. My friend…