Hotel Hero Awards

Mary Jane Haney, Orchard Hotels

For the last ten years, Mary Jane Haney has made a positive and lasting impression on the guest experience at the Orchard Hotels.  At the newly opened Orchard Hotel, she began at the Front Desk, where her innate customer service skills were immediately evidenced, as she soon became the favorite of regular guests.  She was sought out to make return reservations, and she took it upon herself to insure that the entire stay was seamless and that all personal requests were anticipated and in place.  As the Orchard’s popularity was growing, Mary Jane established the Reservations Department.  When the new Orchard Garden was under construction, Mary Jane’s experience and skills resulted in her being named Revenue and Reservation Manager for both properties. 

Mary Jane’s position and her personal attention touch numerous customers.  Her involvement with local businesses and community agencies has resulted in hundreds of donated room nights each year.  In the area of outreach to the community, Mary Jane has made the difference in the lives of many individuals.  She has assisted guests coming to San Francisco for chemotherapy by securing affordable accommodations for them, which made the trip possible, and then insured that they were very comfortable while here for their treatment. Whether it’s the occasional leisure traveler, the guest, in need, who comes to San Francisco for medical treatment, or the business traveler who spends over 100 nights in the City, and is able to secure a room in a sold out City, all are in the capable hands and enveloped in the warm and gracious attention of the Orchard’s Mary Jane Haney.