Martha Corson, Omni San Francisco Hotel
Martha Corson arrived in San Francisco in 1973 and worked, at the San Francisco Hilton in the Gazebo Restaurant and Cable Car Lounge. In 1979 she moved on to the Clift Hotel were she worked for 22 years at the fabled Redwood Room at the Clift Hotel. She remembers serving regular guests such as Sean Connery, Diana Ross and Ed Bradley. Frank D’Ambrosio (who was the Phantom of the Opera) would come in for drinks with the cast during the Phantom’s long run, here in San Francisco, but if Martha wasn’t working, they’d go elsewhere. Now that’s loyalty to a favorite cocktail server! She now garners that type of response from the Omni’s guests, where she has been the In-room Dining Order Taker for the last eight years. Since that time, the Room Service Department has always had guest satisfaction scores among the top three within the company. Guests ask for Martha by name…and comments praising her attention and stellar service are routinely received. Meticulous in ensuring that each detail is perfect, she has been known to chase after managers and cooks until an amenity is prepared and presented to her own high standards.
Her rapport with regular guests is legendary, and she is so well loved that she receives Christmas and birthday gifts from customers. Martha has helped train 43 new associates over the past eight years. She has an instinct for determining who will be a great performer and her managers rely on her assessments. Always committed to improvement of her department, Martha encourages others to contribute. Associates feel comfortable going to her with questions and concerns and she’s there to help. It’s no wonder she’s known as our “Mama Martha.”
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