Karen Rambaud, Room Service Manager, Mandarin Oriental San Francisco
Part of the hotel’s opening team over 20 years ago, Karen’s high standards and dedication to service have never wavered. Her pursuit of perfection and innovation has made her a leader and role model among her colleagues. She was handpicked to train Room Service staff for the openings of the mandarin Oriental’s sister properties in New York, Washington D.S. and Miami, and was asked by the Corporate Food & Beverage Director to create a corporate wide “Best of the Best” dining experience to delight the Mandarin’s guests. She was also called on to assist the Washington D.C. hotel for the 2003 and 2004 Kennedy Center Awards, and the 2005 Presidential Inauguration. Ever mindful of the health of our community and planet, Karen is involved with numerous non-profit organizations and “green” events.