Hotel Hero Awards

Justin Seeto

Justin began working at the Omni as an intern. Though he had no hotel experience, he seemed like a natural. He was quickly offered a part time, night audit position and after excelling in it he became a full time Guest Service Representative. From the beginning, he grasped a key element of the company culture; The Trilogy (satisfying the guest, owner and associate). He was frequently named by guests as "wonderful", "an asset" and before long, he was placed in our management trainee program.

Justin swiftly took over several management projects. He improved the tracking and application of our service standards program. Mid-way through his training year he earned his promotion to Supervisor and took the Guest Services Department under his wing and became responsible for performance reviews, schedules, and coaching. His undivided attention to this team and winning style improved working relationships, attendance, punctuality and performance. He learned the purchase order process and was able to teach this skill to new managers when he volunteered for a task force assignment in Tucson. We knew our counterparts in Tucson would be impressed with him and we were right. The grand finale to his training program was the presentation he made to the Executive Committee and his fellow trainees. It was a great analysis of our Select Guest Members and their ratings in our guest satisfaction index. His work demonstrated that he had a thorough grasp of important concepts.

Upon graduating from the LID program, he was offered an Assistant Front Office Manager position. He is doing a great job and is now in training for his next position, Front Office Manager.