James Nelson, Concierge/Doorman, Orchard Hotel
James is remembered fondly and sincerely missed by his colleagues and associates, including the neighbors of the Orchard Hotel. In 2002, he joined the Orchard as a Concierge and Doorman. Known for his good humor and enthusiastic customer service, he took sincere delight in attentive care of guests. A neighbor recalls how James would help her get a taxi to work almost every morning, often running down the street to hail a cab. James was also active in the Northern California Concierge Association, served as an usher and greeter at his Church and provided support to those recovering from substance addiction. James embraced life thoroughly by his love of travel and recreational marathon competitions. His exuberance carried over to his career and every aspect of his life.