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Eric Ackley, Hotel Nikko
Eric Ackley’s passion for the safety and security of the hotel’s guests reaches far beyond the Hotel Nikko. It extends to neighboring hotels, the neighborhood and even overseas, where his advice is sought on hotel safety and security. As our Director of Safety and Risk Management, he understands as well as anyone the homeless issue we face in San Francisco, because he deals with it with the same professionalism and courtesy extended to any other dignitary or notable guest visiting the hotel. These are the very skills that make Eric a favorite with the San Francisco Police Department, the Secret Service or other agencies dealing with high profile guests or “sting” operations. He manages his relationships so artfully with outside organizations that he has room night goals, as he books several groups a year. Always striving for ways to improve the safety, security and technology of the hotel, he is a certified EMT, a graduate of the FBI Citizen Academy, Past President and Board Member of the Security Directors’ Association, and a Certified High Rise Fire Safety Director and, more importantly, a role model and mentor. His persistence and passion for education in and rewarding safety programs has paid off in over half a million in rebates to the hotel the last two years.
Eric’s generosity of spirit and time is evident in the many volunteer activities he engages in at Glide, cleaning up and planting trees at parks, and Project Nite Nite, an organization that helps homeless children have sweeter dreams. All this, in addition to the countless hours of mentoring his colleagues at work and teaching his 16 year son to drive, keeping our streets safe!