Citra Darmawati, Front Desk Supervisor, Hotel Palomar
Extraordinary care, ingenuity and thoughtfulness are personified by Citra Darmawati. Examples of her remarkable customer service include hopping on a streetcar to stand in line for same-day release tickets to Alcatraz; sewing buttons on a guest’s suit coat immediately before his presentation; helping housekeepers clean a suite needed for a guest’s conference call; volunteering to baby-sit on short notice for a guest’s child. All while attending to groups and guests who soon realize she is the go-to miracle worker. Citra loves personalizing frequent guests’ experience and has been known to arrange holiday decorations for their rooms, even personalizing Christmas stockings. A New Year’s Eve frequent guest was treated to not only champagne, but also 101 origami stars, each hand-printed with a wish or resolution. This Exquisite gesture was simply Citra.