Chad Merced, Assistant Front Office Manager, Mandarin Oriental
Within three weeks of beginning his hotel career as a Guest Relations Agent t, Chad checked-in and out the AAA “Mystery Shopper” Inspector. His charisma, charm and talents were so impressive, he earned 5 Diamonds for a flawless performance. Consistently and professionally dealing with the expectations of serving discerning guests and demonstrating an uncanny ability to deal diplomatically with challenging situations, Chad earned a quick promotion to Front Office Supervisor. Shortly thereafter he was made Assistant Front Office Manager, earning a Manager of the Year Nomination by his peers. His impact on the San Francisco hotel community is subtle, but powerful, as he continues to delight guests and conscientiously trains and prepares new colleagues for successful hospitality careers. A “go-to” leader, enormously popular with guests and co-workers alike, he brings dedication and compassion to all his endeavors.