Angel Aroche, Director of Security, St. Regis San Francisco
A true professional, Angel blends the worlds of hospitality and protective services. A role model and mentor, under his tutelage, his officers have obtained Citizen Police Certificates, National Emergency Response Team Training, one joined the Police Force and one the U.S. Air Force Reserves. An innovator in security processes, he developed an early warning notification of criminal activity on hotel property, Be On the Lookout “BOLO,” now used throughout the City and responsible for apprehending a purse-snatching ring. Angel’s uncompromising dedication to service excellence has resulted in some of the highest guest satisfaction scores throughout the Starwood brand. A former police officer and U.S. Armed Forces drill instructor, Angel remains dedicated to community service and is currently Vice President of the San Francisco Security Directors’ Association and serves on the Yerba Buena Alliance Security Team.