Albert Flores, Houseman, Hotel Monaco
Each morning, Albert Flores sets up and maintains the coffee service, the “first impression” of the day for the Hotel Monaco’s guests. Albert enjoys this opportunity to warmly greet each guest and thank them for staying at the Monaco. He understands the importance of providing a memorable guest experience and that every connection he makes, either by quickly responding to a request or by a friendly greeting “Well, helloooo, Madam (or Sir)!” is contributing to that memorable experience. Throughout Albert’s 17 year tenure with Kimpton, he has been the recipient of numerous Employee of the Month Awards and, recently the “Workaholic” award for service above and beyond. His high standards and work ethic are passed on to the housekeeping staff and interns he has trained. He takes tremendous pride in the hotel’s cleanliness and motivates others to exceed with his spirit and energy.