Hotel Hero Awards
7th Annual Hotel Hero Awards
Hilton San Francisco Union Square
Tuesday, April 6th 2010
6:00 p.m. - Reception
7:00 p.m. - Dinner & Awards Ceremony

Hotel Hero Awards

Barney Garcia, Doorman, Omni San Francisco

Barney is the face of the Omni San Francisco…the first to welcome guests and the last to wish them a fond farewell.  Dubbed, alternatively, the “Mayor” or the “Ambassador” of California Street, either one is a role in which he takes great pride.  Barney greets passersby, drivers, and cable car conductors, building relationships with all he encounters.  Throughout his more than 26 years in hospitality, his public relations skills have become legendary and his exploits in customer service awe-inspiring.  A recent occurrence is just one example:  Some guests were not allowed to board a cable car because they were carrying coffee cups, so they began walking up the street.  Barney observed this, jumped into a limo, caught up with the guests and offered them a complimentary ride anywhere they wanted to go - Typical Barney.  A trainer and mentor to staff and management alike, he leads by example and brings an unmatched passion for his work to the San Francisco hospitality scene.  

© 2010 Hotel Hero Awards